Help and Resources

User Guides, Links and Resources

Help and Resources



Onsite Contractor Knowledge Base

This Knowledge Base includes steps to check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Worker Authorisation System.

Zinfra and Jemena Business Rules

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your business and workers approved faster.

Adding and Removing a Cardholder (print and scan)

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:



Please click to expand the FAQ below.

1. Where do I register in the system?

Select the How To Register button at the top of the page and follow the steps to register your business in the Worker Authorisation System.

Once you have registered both your business and workers (you will be emailed login details to register workers on business registration approval), you can create an account in Pegasus Gateway (button at the top of the page).

From Pegasus Gateway, you can access both the business and worker portals of the Worker Authorisation System from one place with one login.

2. How much does registration in the system cost?

Business registration costs $150 + GST annually for verification, support, and ongoing compliance.

Worker registration costs $90 + GST per person for the first year for the management of roles, verification of documents, and supply of card. Annual renewal costs $50 + GST per person. A tax invoice will be supplied upon receiving payment.

3. What documents do I need to upload to register?

The documents you upload will depend on the work your business does for Zinfra and Jemena.


  • Valid ABN matching company name
  • Public & Product Liability Insurance
  • Workers Compensation Insurance
  • Professional Indemnity Insurance
  • Occupational Licenses


  • Photograph
  • Proof of Identity
  • Generic Induction Cards
  • High Risk Licenses
  • Trade or Tertiary Qualifications
  • Certificates or Statements of Attainment

4. What benefit does the system have for Field Based Contractors?

Registration ensures you are aligning to Zinfra’s and Jemena’s value of Health & Safety in the workforce.

The system is your opportunity to prove you have the systems, qualifications, and competencies to work safely for Zinfra and Jemena.

Benefits include:

  • joining an online database of trusted and qualified businesses and workers
  • having higher quality work opportunities because you can prove you’re fit to work
  • maintaining an online, portable profile
  • receiving electronic reminders to stay compliant and ready to work
  • having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
  • managing your own profile – roles, competencies, and training – in the Pegasus system at any time, 24/7
  • accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
  • enjoying a transparent cost model

5. Who do I contact if I have questions about the system?

You can contact Pegasus, who manages the system on behalf of Zinfra and Jemena. Visit Contact Us for details.

6. How do I get a WAS eCard?

eCards will be sent via SMS to the mobile number entered against your worker’s profile during registration.

Your worker will be prompted to save the eCard to the mobile wallet application on their phone.

If you have entered a generic mobile number, the owner of that number will need to forward the SMS onto the worker.

If a worker does not have a mobile phone number against their profile, an eCard cannot be issued.

7. I’ve received a text message from an international +44 number about a WAS eCard. Is this legitimate?

Yes. Our eCards are distributed by a global texting service and could come from a number of different international area codes.