SYSTEM GUIDES & DOCUMENTS
HELPFUL RESOURCES
Workforce Management Administrators Support Page
Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.
Zinfra and Jemena Business Rules
The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your business and workers approved faster.
Adding and Removing a Cardholder (print and scan)
Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals
Quick Submit Verification Supplier Portal Overview
FREQUENTLY ASKED QUESTIONS
Please click to expand the FAQ below.
1. Where do I register in the system?
Select the How To Register button at the top of the page and follow the steps to register your business in the Worker Authorisation System.
2. How much does registration in the system cost?
Business registration: The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.
Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices.
Worker registration costs $103.50 + GST per person for the first year for the management of roles, verification of documents, and supply of card. Annual renewal costs $86.25 + GST per person. A tax invoice will be supplied upon receiving payment.
3. What documents do I need to upload to register?
The documents you upload will depend on the work your business does for Zinfra and Jemena.
Business:
- Valid ABN matching company name
- Public & Product Liability Insurance
- Workers Compensation Insurance
- Professional Indemnity Insurance
- Occupational Licenses
Workers:
- Photograph
- Proof of Identity
- Generic Induction Cards
- High Risk Licenses
- Trade or Tertiary Qualifications
- Certificates or Statements of Attainment
4. What benefit does the system have for Field Based Contractors?
Registration ensures you are aligning to Zinfra’s and Jemena’s value of Health & Safety in the workforce.
The system is your opportunity to prove you have the systems, qualifications, and competencies to work safely for Zinfra and Jemena.
Benefits include:
- joining an online database of trusted and qualified businesses and workers
- having higher quality work opportunities because you can prove you’re fit to work
- maintaining an online, portable profile
- receiving electronic reminders to stay compliant and ready to work
- having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
- managing your own profile – roles, competencies, and training – in the system at any time, 24/7
- accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
- enjoying a transparent cost model
5. Who do I contact if I have questions about the system?
You can contact Avetta, who manages the system on behalf of Zinfra and Jemena. Visit Contact Us for details.
6. How do I get a WAS eCard?
eCards will be sent via SMS to the mobile number entered against your worker’s profile during registration.
Your worker will be prompted to save the eCard to the mobile wallet application on their phone.
If you have entered a generic mobile number, the owner of that number will need to forward the SMS onto the worker.
If a worker does not have a mobile phone number against their profile, an eCard cannot be issued.
Workers will also be automatically invited to join the Workforce Mobile Application (this may take up to 24 hours after verification). The invitation will be sent via email from Avetta to the email address recorded against the worker’s profile.
The Workforce Mobile Application will contain their digital access card which they can use to gain access to approved Zinfra sites. Workers can also complete their online induction via the app.
For more information regarding the Workforce Mobile App, click here.
7. I’ve received a text message from an international +44 number about a WAS eCard. Is this legitimate?
Yes. Our eCards are distributed by a global texting service and could come from a number of different international area codes.
8. How do I renew?
The annual subscription fee will be automatically deducted from your account at the time of renewal. If you are required to do an annual assessment, you will be notified to log back into Connect to resubmit.
9. How can I get a refund?
If you believe you need a refund, follow the instructions here.
10. Membership and billing
If you have questions about your invoice or membership, click here.
11. How do I add and manage users?
If you need to add additional users, click here for instruction.
12. How do I remove a client connection?
If you choose the wrong Zinfra Jemena site or accidently add another client, click here for instructions on how to remove the connection.
13. How is our data protected?
Please refer to the privacy policy.